Shopify + Beside: Keep Shopify customer records updated from every call
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Why integrate Shopify with Beside
Capture the story behind every purchase. Give support and fulfillment clean context.
How it works
For each event, Beside matches the number to a Shopify customer. If no match exists, a customer can be created so history starts from the first interaction. We write AI summaries, transcript links, and follow ups to customer notes, tags, or metafields.
Features
- Auto create customers for first time callers
- Log AI call summaries and transcript links to the customer record
- Add tags or notes to flag priority or issues
- Optional append to order notes when relevant
Shopify
shopify.com
Only available on iOS and Android.
Enhances
AI Receptionist
Caller Context
Categories
Retail
eCommerce
Marketing
